UB: Unbalanced load (UE / Ub)
- Load Distribution
- Not Level
- Suspension
The Tools to Test + Fix With
You don't need a shop full of tools — you need these. The multimeter is the one that pays for itself the first time it stops you buying the wrong part on a fault code.
Digital multimeter
Test a suspect part for continuity BEFORE you buy — the single best way to avoid replacing the wrong thing on a fault code.
🔎 On Amazon →Nut driver set (¼" + 5⁄16")
Most appliance panels are held on with ¼" and 5⁄16" hex screws.
🔎 On Amazon →Screwdriver set (Phillips/flat/Torx)
Covers the odd panel screw and the Torx fasteners many brands use.
🔎 On Amazon →The Fix — Free Checks First, Then the Part
Work top-down: the free checks before you spend a dime, and test to confirm the part is actually bad before you buy. When it is a part, you get both options — the genuine OEM part sourced through us and shipped to your door, or a budget aftermarket part on Amazon. Your call.
No part — rebalance & level it
Redistribute a bunched or single-heavy load (a rug, a comforter), and level the machine so it doesn't rock. Clears the vast majority of UB codes.
✅ No part needed — try this firstSuspension rod / spring kit
Only if it's violently off-balance on EVERY load — worn rods let the tub swing. Replace as a set.
Prices shown are typical aftermarket ranges and vary by brand and model — genuine OEM is priced by quote when you request it. Amazon links open a search so you can match your exact model number; as an Amazon Associate, Appliance Ant may earn from qualifying purchases at no extra cost to you. Always confirm the part fits your model.
Safe to Try · Know the Risk · Call a Pro
General guidance, not professional advice. Always unplug the appliance (or shut off the gas/water) before you check anything. If it feels beyond you, that's exactly when to get a pro.
✅ Safe to try yourself
- Open the lid/door, spread the load out evenly, and remove single heavy items to balance.
- Make sure the washer is level and not rocking; adjust the feet.
- Don't wash one big heavy item alone — add a couple towels to balance it.
⚠️ Doable — know the risk
- Suspension rod replacement — moderate; unplug first and it takes a partial teardown.
🛑 Call a pro — don't touch this
- A tub that bangs the cabinet hard even after re-leveling and a rod kit.
The Honest Call
Free most of the time — it's a load message, not a fault. A suspension kit ($30–80) only comes into play on an older machine that's off-balance every load.
In Middle Tennessee or Louisiana?
Don't want to DIY it? Our own family of technicians will come clear that UB for you — honest flat pricing, usually same-day, 4.5★ from 1,000+ neighbors.
🔧 Get it fixed by our techs →